We are looking for Support Professionals!
Our company is hiring support professionals to assist our growing list of international clients providing world class service. Move4U is developing cutting edge applications that enable our clients to create efficiency throughout their business within the Moving and logistics industry. We require support professionals who will help us onboarding, train and support our clients.
We are a company with its roots in the moving industry that started off with a simple roadmap of applications a few years ago. We now have a fully operational Suite of Applications for many enthusiastic clients all over the globe. The key to our success is keeping it personal and knowing our clients and their needs. Our goal is to make moving processes more efficient and cost-effective for both our clients and their customers.
About your role:
As support professional you will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different applications, software, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
You work in a closely knitted team to provide support to our international customers (Mainly US based). You are someone who enjoys it, feels responsible for the work, is pleasantly social with colleagues and enjoys the work. And of course, you are not afraid to start a conversation with different types of people. You are the point of contact for customers, so that customers speak positively about you and thus generate new customers.
What to expect from the role?
- Work experience within information technology
- Opportunity to not only provide support but also assist with onboarding of new clients
- Exposure to an international audience and multi-cultural work environment.
- Work in close collaboration with team.
- Guided by experts and professionals in the field and learn on the job.
Sounds good? We are looking for someone who has:
- Affinity with technology and mobile applications
- In-depth knowledge of our Suite of solutions.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skill
- Fluent English, other languages a plus
Of course, you're not the only one that's offering something. In return we offer:
- A great working atmosphere with equally great colleagues
- Training you would like to participate
- A job that allows you working with the latest innovative applications and techniques
- 24 vacation days that you can flexibly schedule yourself
- Flexibility of working times
- Market related salary
- Good travel allowance and pension plan
- International exposure with a lot of ambition and offices in the US and Malaysia.