Ace Relocation - CrewPro Case Study

Company Overview

Ace Relocation Systems is one of the largest and most respected moving companies in the United States and part of the Atlas Van Lines network, operating across multiple business lines including residential, corporate, government, international and commercial. With hundreds of drivers and crews, Ace needed a unified digital inventory and documentation solution that could modernize field operations while integrating seamlessly with its core management systems.

Challenge

Ace faced several operational challenges common in large-scale moving operations:

• Increased complexity in payment cycles for contractors and subcontractors due to missing or delayed documents
• Difficulties managing paper-based forms and move-specific documents
• Lack of a consistent user experience across devices
• Need for a standardized tool that could integrate with MoverSuite
• A requirement for a secure, reliable, and ISO-certified technology partner

Security and compliance were essential. Ace was specifically looking for a provider with ISO 27001 and ISO 9001 certifications to ensure the highest standards of data protection, quality management, and operational reliability. Ace needed a platform that was intuitive, secure, scalable, and ecosystem-ready without disrupting daily operations.

Solution: CrewPro Embedded Into Ace’s Technology Ecosystem

Ace Relocation selected CrewPro, integrated into their workflow via a direct connection to MoverSuite, implemented by Move4U’s partner Relosys. CrewPro became the standardized digital inventory and documentation application across the entire enterprise, enabling field teams to work faster, more consistently, and with greater accuracy..

Key Capabilities Delivered

• Secure, ISO-Certified Platform

  CrewPro product delivered by Move4U meets strict data protection and quality requirements through ISO 27001:2022 (Information Security) and ISO 9001:2015 (Quality Management) certifications, fulfilling Ace’s prerequisite for a trusted and compliant partner.
   

• Unified Digital Inventory Platform

  Over 80% of all inventories across all Ace business lines are now completed using CrewPro, eliminating paper-based processes.
   

• Seamless MoverSuite Integration (via Relosys)

  Data moves automatically and bi-directionally between CrewPro and MoverSuite, reducing manual entry and errors while creating real-time operational visibility.
   

• Fully Branded Application

  CrewPro was custom-branded to match Ace Relocation’s identity logos, colors, terminology, and documentation ensuring a cohesive customer experience.
   

• Cross-Platform Consistency

  Identical UI and workflow for both iOS and Android, optimized for mobile phones and tablets, reducing training time and increasing crew adoption.
   

• Offline-First Architecture

  Crews can work fully offline during moves. All data syncs automatically once connectivity returns.
   

• Automated Digital Document Management

  All documents and forms are digitalized and auto-assigned per move and per task, ensuring crews always have the right paperwork at the right time.

Impact & Results

• Contractor/Subcontractor Payments Cut to < 7 Days

  Digital inventories and instant data availability dramatically sped up billing cycles, enabling Ace to pay contractors and subcontractors in less than a week, compared to traditional multi-week cycles.
   

• Enterprise-Grade Security & Compliance

  Ace met its internal compliance standards by partnering with an ISO-certified provider, ensuring secure handling of operational and customer data across the move lifecycle.
   

• High Crew Adoption & Consistency

  The familiar UI across devices and the offline functionality increased crew usage and reduced errors. Crews reported higher efficiency, and Ace saw smoother execution across branches.
   

• Enterprise-Wide Digital Standardization

  CrewPro is now the operational backbone for Ace’s digital inventory process, ensuring consistent quality, compliance, and customer experience across all locations.
   

• Faster Claims and Exception Handling

  With standardized digital inventories and photo documentation, Ace significantly reduced the friction associated with customer claims, improving customer satisfaction and cutting internal processing costs.

Take Away

Ace Relocation successfully transformed its operational ecosystem by integrating CrewPro as its central, ISO-certified digital inventory and documentation platform. With significant reductions in claims, faster payment cycles, improved data accuracy, and a fully branded experience, Ace has positioned itself as one of the most technologically advanced and security-focused moving companies in the U.S. CrewPro is now a foundational part of Ace’s digital strategy powering efficiency, compliance, and exceptional customer service.

Contact:

For more information reach out to our Customer Success Team and schedule an Introduction call.